United Way/211 First Call for Help Numbers

Total Calls for 2012: 252,282--6% increase

Total calls for 2011: 237,864

Housing/Shelter (including search, rental assistance)  17%

Food (pantries, soup kitchens, food stamp help)   15%

Education, Employment and Income              13%

Health Care and Mental Health Issues             13%

Utilities (financial help, restoring service)        11%

Legal help, Consumer (child support, debt, ID)   9%

Individual and Family Support (parenting, case mgmt)  9%

Clothing/Household Needs (furniture, appliances)   7%

Other                                                              6%

First Call for Help operates 24 hours a day, 7 days a week and oversee seven counties around Cuyahoga.  They can be reached by calling 211 or click here www.211cleveland.org

61% of the callers are from the City of Cleveland

39% are outside the City in the suburbs.

Top 5 Unmet needs by the operators at 211:

  • Rent Payment Assistance  7,140 callers
  • Utility Payment Assistance 5,226 callers
  • Holiday Assistance   4,261 callers
  • Appliances needed  1,526 callers
  • Food Pantry help after exhausting previous food help  744 callers