These are a comparison of the calls over the last four years to the local 211 Call Center in Cleveland regarding housing and shelter. You can see a spike in 2012 then a decline in 2013. The change is that foreclosures have decreased slightly and we have gone to a coordinated intake for shelter. There is no longer a need to call around for shelter availability. All shelter requests go to one place for males and another place for females. Once people learn this new system, there is no need to repeatedly call First Call for Help to see if there is shelter access. We have posted all the call requests on our website from First Call for Help.