United Way/211 First Call for Help Numbers
Wednesday, March 27, 2013 at 3:49PM Total Calls for 2012: 252,282--6% increase
Total calls for 2011: 237,864
Housing/Shelter (including search, rental assistance) 17%
Food (pantries, soup kitchens, food stamp help) 15%
Education, Employment and Income 13%
Health Care and Mental Health Issues 13%
Utilities (financial help, restoring service) 11%
Legal help, Consumer (child support, debt, ID) 9%
Individual and Family Support (parenting, case mgmt) 9%
Clothing/Household Needs (furniture, appliances) 7%
Other 6%
First Call for Help operates 24 hours a day, 7 days a week and oversee seven counties around Cuyahoga. They can be reached by calling 211 or click here www.211cleveland.org.
61% of the callers are from the City of Cleveland
39% are outside the City in the suburbs.
Top 5 Unmet needs by the operators at 211:
- Rent Payment Assistance 7,140 callers
- Utility Payment Assistance 5,226 callers
- Holiday Assistance 4,261 callers
- Appliances needed 1,526 callers
- Food Pantry help after exhausting previous food help 744 callers




